FAQ - Frequently Asked Questions
- Artem Ruzak
- Kateryna Pohirna
- Nestor Shpyrka
- 1 Q: How much text can I input into the field entry or comment?
- 2 Q: What are the security measures taken to protect my (client) data?
- 3 Q: Does Azenzus Inspection Manager support Work / Private profiles setup on Android?
- 4 Q: What to do if login on Android always returns an error even though that username and password are correct?
- 5 Related Pages
Q: How much text can I input into the field entry or comment?
A: The input length for the field or any comment field is limited to 5000 characters.
Q: What are the security measures taken to protect my (client) data?
A: We take data protection and security of communication and data acquisition very seriously. At the moment, we have taken the following actions to ensure your data is secure:
All data and servers are hosted on Amazon cloud (AWS) infrastructure, in the data centre located in Ireland.
The servers are placed on a Virtual Private Network with public access possible only over Hypertext Transfer Protocol Secure (HTTPS). This protocol ensures there is a "handshake" -- an exchange of TLS/SSL certificates -- to verify the provider's identity and protect the user and their data. The protocol protects users against eavesdroppers and man-in-the-middle (MitM) attacks. It also protects legitimate domains from domain name system (DNS) spoofing attacks.
All communication between client and server or between mobile devices and server is going in an encrypted way using HTTPS protocols.
All servers are hidden behind a reverse proxy to monitor resource access and prevent load attacks.
User authorization is made using the well-known OAuth v2 standard, which is the de facto industry standard right now. This protocol supports issuing temporary tokens and revalidating tokens at regular intervals.
User authentication is made against well-known authority providers like Google, Facebook, etc., or integrated with customer's Active Directory server.
We do not store user passwords on mobile devices; only intermediate tokens issued according to Auth 2.0 protocol
All data on the mobile device is stored in encrypted storage inside the device using OS-level tools for storage.
Q: Does Azenzus Inspection Manager support Work / Private profiles setup on Android?
A: On Android smartphones, it is possible to install apps that ensure apps and the data are segregated between work-related activities (Work Profile) and personal ones (Personal Profile). Examples of such applications could be Android Enterprise or AirWatch solutions that offer a robust set of features to better control devices and data handed over to employees.
While those solutions ensure security and efficiency in enterprise environments, they also limit employees to use only apps explicitly permitted by the IT department.
Our Azenzus Inspection Manager app is designed to cater to both work and personal needs seamlessly. However, it's important to understand the distinction between the two profiles and how our app functions within each:
Android Enterprise Work Profile:
The Work Profile provides a secure container for work-related apps and data on your device. It enables IT administrators to manage and enforce policies specific to work-related activities without impacting personal data or applications.To ensure seamless integration within the Work Profile, we kindly ask your IT administrator to add Azenzus Inspection Manager application to the list of approved apps for the Work Profile.
Personal Profile:
The Personal Profile, on the other hand, encompasses all your personal apps and data.While the Azenzus Inspection Manager app can also function within the Personal Profile, we recommend updating the work instructions and communicating with involved employees that Azenzus Inspection Manager shall be run only from within Personal Profile.
Q: What to do if login on Android always returns an error even though that username and password are correct?
A: There are many reasons why the authorization process could go wrong. Azenzus Inspection Manager solution uses a well-known OpenID protocol to authenticate users. When authorization is failing, try checking the following:
Is the Android device online?
Is the Android system up-to-date with all updates installed?
Is the time/date on the Android device correct, and is automatic time synchronisation enabled?
Here's how to enable automatic time and date synchronisation on iOS / Android.